Terms and conditions

Welcome to Croydon Sports Massage. These terms and conditions outline the rules and regulations for the use of our services.

By accessing or using our services, you agree to abide by these Terms and Conditions. If you disagree with any part of these terms, you may not access our services.

Scope of services:
Croydon Sports Massage provides sports massage services for individuals seeking relief from musculoskeletal pain and related conditions. Our services include, but are not limited to, massage therapy.

Appointment booking:
Appointments can be booked through our website, phone, or in person.

Accessibility and On-Site Considerations: Our treatment room is located on the first floor and may not be accessible to those with reduced mobility. Additionally, a dog resides on the property; however, the dog is securely kept away and never enters the treatment room. If either of these factors affects you, please consider booking a mobile appointment or contact us to discuss alternative options.

Mobile Appointments: For mobile appointments, the time allocated for your booking includes both setup and pack-down. Please ensure the location is accessible at the scheduled time to facilitate an efficient setup.

Client responsibilities:
Clients must provide accurate and complete information about their medical history, current health condition, and any relevant concerns or conditions. A non-exhaustive list of contraindications can be found here. Clients must follow any instructions provided by the therapist before, during, and after the therapy session. Clients are responsible for informing the therapist of any discomfort, pain, or changes in their condition during the therapy session. It is not uncommon to experience discomfort of various levels during a treatment, which will be monitored by your therapist.

Therapist responsibilities:
Our therapists are trained professionals with expertise in sports massage techniques. Therapists will conduct an initial assessment to understand the client’s needs and customise the therapy session accordingly. Therapists will maintain professionalism and adhere to ethical standards throughout the therapy session. There is the potential of various responses from the body post-treatment. A non-exhaustive list of contra-actions and post-treatment care can be read here.

Confidentiality:
We respect the privacy of our clients and adhere to strict confidentiality guidelines. Client information, including personal and medical records, will be kept confidential and will not be disclosed without the client’s consent, except as required by law.

Payment and fees:
Payment is due at the time of service unless otherwise agreed upon. We accept BACS or credit/debit cards. With your consent, cards can be stored on our system. Fees for services rendered are non-refundable unless otherwise stated in our refund policy.

Liability:
While we strive to provide safe and effective therapy services, clients acknowledge that there are inherent risks associated with sports massage. Croydon Sports Massage and its therapists shall not be liable for any injuries, damages, or losses arising from the use of our services.

Code of conduct:
Clients are expected to conduct themselves in a respectful and appropriate manner during sessions. Any form of harassment, misconduct, or inappropriate behaviour towards our therapists will not be tolerated and may result in the termination of services.

Cancellation policy:
Clients must provide a minimum of two (2) days notice for any appointment cancellations. Cancellations with less than two (2) days notice will result in the full session fee being charged to the credit card on file. Late cancellations are subject to immediate charging of the full amount to the card saved on file.

Notification of cancellation:
Clients must notify us of any cancellations or rescheduling requests at least two (2) days prior to their scheduled appointment time. This allows us to accommodate other clients who may be on a waiting list.

Late cancellations:
Cancellations made within the two (2) day window are considered late cancellations.

Charging procedure:
The full amount for late cancellations will be charged to the credit card on file immediately following the scheduled appointment time.

Exceptions:
Exceptions to the cancellation policy may be made in documented emergencies or unforeseen circumstances, at our discretion.

Rescheduling:
Clients are encouraged to reschedule appointments in advance to avoid late cancellation charges. Efforts will be made to accommodate rescheduling requests, subject to availability.

Refunds:
Refunds for late cancellations or no-show appointments will not be issued.

Policy acceptance:
By scheduling an appointment, clients acknowledge and agree to abide by these terms and conditions.

Contact information:
For inquiries regarding these terms and conditions, please contact us.

Modifications:
We reserve the right to modify or update these Terms and Conditions at any time without prior notice. It is the client’s responsibility to review these terms periodically for any changes.

Disclaimer:
A disclaimer is to be signed before your treatment begins. By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

If you have any questions or concerns, please contact us using the contact info on our website.